Comprehensive Home Care

Comprehensive Home Care equips their in-home clinicians with smartphones outfitted with a third-party app that enables them to care for patients more efficiently and effectively. Learning to use this app requires intensive training – training that has to be scheduled months in advance. So when Comprehensive Home Care had to make a device switch, STS was asked to provision the new devices in time for the already-scheduled training session. This training represented a significant investment on the part of the company, and re-scheduling would cost much in terms of expense and productivity.

With a total of 350 devices, that meant completing a provisioning and deployment process that normally takes about 11 days in only three.

As a secondary challenge, STS was asked to port all Comprehensive Home Care team members’ numbers to their new devices in a way that minimized downtime. After all, patients require continual access to their caregivers, and even the briefest lapse in availability could have dangerous repercussions.

Provisioning the devices involved a 180-step process, with about half of those steps specific to individual users. To complete the provisioning in just three days, STS brought in additional team members for an “all-hands-on-deck” tailoring and equipping marathon.

We loaded the third-party app on each device, kitted it with a charger and stylus, and completed all the set-up steps for each individual user.

Since porting at our location would’ve meant a loss of service until each caregiver received his or her device, we completed all provisioning over wi-fi and scheduled porting of the phone number to coincide with the actual delivery of the device. Through careful coordination with technicians in the field, we scheduled porting to occur when caregivers exchanged their old device for the new one – resulting in a downtime of minutes rather than days.

Comprehensive Home Care experienced three primary benefits after partnering with STS:

1. Their solution was deployed in time for their already-scheduled app training, which meant they avoided a costly re-scheduling and their team members were able to enhance their productivity sooner.

2. Their caregivers experienced extremely limited downtime through our thoughtful, proactive approach to porting.

3. By switching from their former carrier, Comprehensive Home Care was able to partner with a network that fully supported their solution, no matter how much they grew or what new innovations they wanted to deploy.

With results like these, the company was able to focus on caring for their patients. And if you ask us, that’s a healthy approach to business. 

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