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Wireless Helpdesk Outsourcing

Your customized support, our resources.

Strategic Telecom Solutions is fully committed to providing our customers world-class service and understands that an effective partnership is the key to success.  As new wireless devices are continually deployed across your organization, it can be difficult for IT Departments to maintain support.  Changes to operating systems, security, device features, and network trouble shooting happen daily.  Let STS efficiently manage your wireless helpdesk and keep your IT resources for critical outages, projects, and support. Our Technical Services team has been recognized by a variety of Fortune 500 companies for their level of customer service and responsiveness to all service requests we receive. 

We assign a dedicated support and sales team to meet customer requests quickly and accurately. Your support team has varying responsibilities that work in unison to give you the support that is needed for daily account maintenance.  The team understands your account requirements, wireless initiatives, and solutions. Your requests are fully tracked and ticketed so that we have record of all your experiences with us.  When a service request is required, you will be notified via email of the ticket number and the expected completion time.

End User Support:

  • Tier 1-3 Support
  • Live Chat
  • End User Trouble Tickets
  • Training

 

Account Maintenance and Procurement

  • Controlled Procurement Access
  • Order Tracking
  • Approval Processes
  • Bill Optimization
  • Reporting

 

Advanced Support

  • Remote Device Management and Security
  • Email Hosting and Mobile Email Configuration
  • Device Staging and Deployment